Can I send my luggage to the hotel in advance?
If you are shipping your luggage to the hotel in advance, please send it with prepaid postage.
Can I request materials such as brochures?
To request a brochure, please call us.
Is there a cleaning service?
We do not have a cleaning service.
We are unable to connect your call.
If you are unable to connect by phone, please try again later, or contact us using the email address below.
EMAIL: [email protected]
Tell me about the app.
We do not have a check-in app or a booking app.
How long does it take to receive a reply to an inquiry email?
We will reply as soon as possible. If you need urgent assistance, please feel free to contact us by phone at TEL: 0920-43-0770 (10:00 AM–6:00 PM).
Can I ship my luggage from the hotel?
Shipping will be handled by Yamato Transport.
Is there a hotel concierge?
Please ask our front desk staff.
Can we meet in the lobby?
Yes, we can meet in the lobby.
Is there free Wi-Fi?
Yes, we have free Wi-Fi.
