Frequently Asked Questions

01. General Information

QCould you please provide a diaper pail?
A

We have three diaper pails available for your use.

QAre there any convenience stores nearby?
A

The nearest convenience store is approximately a 15-minute drive from Iki Retreat Kairi Murakami.

QCould you tell me about sightseeing spots in the area?
A

Please refer to the following website for information on tourism in Iki: https://www.ikikankou.com/

QCould you recommend any local activities nearby?
A

We recommend nearby activities such as Iki Dolphin Park & Resort and Wanpack Iki.

02. Guest Rooms

QWhat is the maximum capacity for the guest rooms?
A

Room capacities vary depending on the room type. Please refer to the Accommodation page on our official website for details.

QIs free Wi-Fi available?
A

Yes, complimentary Wi-Fi is available throughout the hotel.

QWhat are the smoking policies at the resort?
A

Guests who wish to smoke are kindly asked to use the terrace located on the B1 floor.

QWhat room amenities and equipment are provided?
A

We offer toothbrushes, shower caps, razors, shaving gel, cotton pads, cotton swabs, sewing kits, hair bands, and body towels.

03. Dining

QCan I reserve a time for dinner?
A

Dinner start times range from 6:00 PM to 7:30 PM (available in 30-minute intervals). Please kindly contact us by phone to reserve your preferred time.

QCan meals be served in the guest room?
A

We kindly inform you that in-room dining is not available.

QWhat time is dinner served?
A

Dinner service begins between 18:00 and 19:30. You may select your preferred time in 30-minute intervals.

QWhat are the breakfast hours?
A

Breakfast start times are available from 7:00 AM to 9:00 AM, in 30-minute intervals.

04. Reservations & Policies

QHow should children be counted when making a reservation?
A

Children are counted as individual guests (one person per child).

QCan I change the number of guests in my reservation?
A

Whether we can accommodate a change in the number of guests depends on room availability. Please kindly contact us by email or telephone.

QWhat is your cancellation policy?
A

Our cancellation fees are as follows:

Same day: 100% of the accommodation fee
1 day prior: 100% of the accommodation fee
3 days prior: 50% of the accommodation fee
7 days prior: 30% of the accommodation fee
14 days prior: 10% of the accommodation fee

QCan children share a bed with adults?
A

Yes, children are welcome to share a bed with adults.

05. Check-in & Check-out

QIs early check-in or late check-in/out available?
A

Early check-in and late check-out are subject to room availability. If available, a fee of ¥5,500 per hour will apply (late check-out is available up to 13:00).

QWhat should I do if I will be arriving later than expected for check-in?
A

If your arrival is expected to be after 6:00 PM, please kindly inform us by phone (+81-920-43-0770).

QIs early check-in available?
A

Early check-in depends on room availability. Please feel free to contact us by phone on the day of your check-in.

QWhat are the check-in and check-out times?
A

Check-in is from 3:00 PM and check-out is until 11:00 AM.

06. Services

QCan I send my luggage to the hotel in advance?
A

Yes. If you wish to send your luggage prior to your arrival, please ensure that the shipping charges are prepaid.

QIs it possible to ship luggage from the hotel?
A

Yes, luggage courier services are available via Kuroneko Yamato.

QDo you offer rental running shoes and running wear?
A

Yes, rental running shoes and running wear are available for our guests.

QAre bicycle rentals available?
A

We offer cycling activities for exploring Iki Island. Please feel free to contact us for details and reservations.

07. Facilities

QDo you have open-air hot spring baths?
A

Yes, we offer open-air hot spring baths.

QAre the communal baths natural hot springs (onsen)?
A

Yes, our grand communal baths feature natural hot spring water.

QAre the baths in the guest rooms natural hot springs?
A

The open-air baths provided in the guest rooms are filled with natural hot spring water.

QIs there a communal bath?
A

Yes, we have indoor baths and open-air baths available for our guests.

08. Rates & Payment

QIf I choose to pay on-site, when will the payment be made?
A

For online reservations paid on-site, payment can be settled either at check-in or check-out according to your preference.

QWhich credit cards do you accept?
A

We accept JCB, VISA, Mastercard, AMEX, Diners Club, and UnionPay.

QCan I pay using electronic payment or e-money?
A

We accept payments in cash and credit cards only.

QWhat payment methods are accepted for room charges?
A

We accept payments in cash and by credit card.

09. Access & Transportation

QHow can I reserve the shuttle service?
A

Complimentary shuttle service is available. As this service requires advance reservation, please inform us of your desired time and pickup/drop-off location at least 3 days prior to your stay. Please note that you may share the shuttle with other guests.

QIs parking available?
A

Free parking is available for all guests with ample space, so advance reservations are not required. Please note that while EV charging stations are available, we unfortunately do not accept advance reservations for them.

QCould you tell me about access between nearby airports and the hotel?
A

We offer a complimentary shuttle service. As advance reservations are required, please inform us of your arrival time and location at least 3 days prior to your stay. Please note that the shuttle may be shared with other guests.

QCould you tell me how to access the hotel from the station?
A

To reach Iki Island, you can travel by boat from Hakata Pier in Fukuoka Prefecture, or by plane from Nagasaki Airport in Nagasaki Prefecture.
Travel time is approximately 1 hour by Jetfoil (high-speed vessel) or around 2 hours and 30 minutes by ferry. Flights take about 30 minutes.
From the ports or airport, the resort is about 15 to 20 minutes by car.

We offer a complimentary shuttle service from each port and airport. As advance reservations are required, please inform us of your time and location at least 3 days prior to your stay. Please note that shuttles may be shared with other guests.
■ For detailed access from Tokyo and Osaka: https://www.kairi-iki.com/access/

* Please note that there are no trains operating on the island.

10. Membership Program

QHow can I change my member registration details (email address or password)?
A

Please update your information under "Edit Member Details" on your My Page.
https://membership.by-onko-chishin.com/auth/login/

QIs there a fee for joining or registering as a member?
A

Membership registration is free of charge. Please click here for further details.
https://by-onko-chishin.com/destination-club#会員登録

QIs membership registration required to stay or use the facilities?
A

Membership registration is required to receive exclusive benefits.
https://membership.by-onko-chishin.com/auth/signup/

QAre bookings made through third-party travel sites eligible for the membership program?
A

Please refer to the link below for more details:
https://by-onko-chishin.com/destination-club#FAQ

View all questions (243)
01. General Information25
QCould you please provide a diaper pail?
A

We have three diaper pails available for your use.

QAre sewing kits available?
A

Yes, sewing kits are available upon request.

QAre cotton swabs provided?
A

Yes, cotton swabs are available in the room.

QWhat kind of hotel is it? / What are its main features?
A

Iki Retreat Kairi Murakami is an exclusive ryokan with 12 guest rooms, featuring authentic hypertonic natural hot springs flowing directly from the source.

QIs there an ice machine on site?
A

We do not have an ice machine, but if you dial extension 9, we will be happy to deliver ice to your room.

QMay I request brochures or promotional materials?
A

If you would like to request a brochure, please contact us by phone.

QDo you offer pottery classes?
A

Reservations for pottery classes must be made by telephone at least 5 days prior to your stay.

QCould you please provide information regarding the local weather?
A

For information regarding the local weather, please feel free to contact us by phone.

QWhere can I find recruitment information?
A

For information regarding career opportunities, please contact us by phone.

QWhat should I do if I cannot reach you by phone?
A

If you are unable to reach us by phone, we kindly ask that you try calling again later or contact us via the email address below:

MAIL: [email protected]

QCould you provide information about the canal cruiser?
A

We do not offer canal cruises. However, ocean cruises around Tatsunoshima Island are available. Please refer to the official Tatsunoshima website for details.

QCould you please inform me of any scheduled construction periods?
A

There are currently no construction works scheduled.

QInformation regarding operation during the Year-End and New Year period
A

We remain open throughout the Year-End and New Year holidays.

QWhat is the season for local beach swimming?
A

The beach season generally opens around early July depending on the beach and lasts through late August. For further details, please contact the Iki Tourism Association.

QHow long does it take to receive a response to an email inquiry?
A

We will reply as promptly as possible. If your matter is urgent, we kindly ask you to contact us by phone. TEL: +81-920-43-0770 (10:00 - 18:00)

QCould you please provide information regarding closed days and current operating status?
A

Our scheduled closing dates have not yet been determined.

QRegarding sightseeing boat / excursion cruise options
A

For details on excursion cruises, please visit the official Tatsunoshima Cruise website.

QAre there any convenience stores nearby?
A

The nearest convenience store is approximately a 15-minute drive from Iki Retreat Kairi Murakami.

QIs there a hotel concierge available?
A

Please feel free to speak with our front desk staff, who will be delighted to assist you with any requests.

QCould you tell me about sightseeing spots in the area?
A

Please refer to the following website for information on tourism in Iki: https://www.ikikankou.com/

QCould you provide information about the yoga sessions?
A

Please visit our official website for details regarding our yoga programs.

QAre there any beaches for swimming nearby?
A

There is a swimming beach located approximately 30 minutes away by car.

QIs there an operator available to assist over the phone?
A

If you wish to speak with an operator, please contact us at TEL: +81-920-43-0770 (10:00–18:00) or EMAIL: [email protected].

QCould you recommend any local activities nearby?
A

We recommend nearby activities such as Iki Dolphin Park & Resort and Wanpack Iki.

QHow can I contact the hotel?
A

You may reach us at +81-920-43-0770 (10:00 - 18:00).

02. Guest Rooms32
QAre razors provided?
A

Shaving razors are provided in your room.

QAre body wash towels or sponges provided?
A

We provide body towels in your room.

QAre cotton pads provided?
A

Cotton pads are provided in your room.

QCan the beds be pushed together or moved against the wall?
A

We kindly ask for your understanding that beds cannot be moved.

QAre there guest rooms that can accommodate four guests in one room?
A

Yes, we have guest rooms that can accommodate four guests. Please refer to our official website for details.

QWhat is the maximum capacity for the guest rooms?
A

Room capacities vary depending on the room type. Please refer to the Accommodation page on our official website for details.

QAre irons available for rental?
A

Yes, irons are available for rent upon request.

QIs there a television in the room?
A

Yes, televisions are equipped in all guest rooms.

QAre shoes strictly prohibited inside the guest rooms?
A

We kindly request that guests remove their shoes before entering the room.

QWhat size is the refrigerator?
A

The dimensions of the refrigerator are as follows:
Height 81 cm x Width 46 cm x Depth 46 cm

QAre matches or lighters available?
A

Please note that we do not provide matches or lighters.

QRegarding TV connection options (screen mirroring, HDMI, USB)
A

Kindly note that screen mirroring and USB connections are not supported. HDMI connection is available; however, please kindly bring your own HDMI cable.

QWhat baby items or amenities do you provide?
A

We have three diaper pails and a baby bath available.

QAre bed guards available?
A

Yes, we have bed guards available for your convenience.

QCould you please specify the bed sizes?
A

The bed dimensions are 120 cm in width by 195 cm in length.

QAre hair irons available for rental?
A

Yes, we offer hair irons for loan upon request.

QDo you provide makeup remover?
A

Yes, makeup remover is available for your use.

QCould you tell me more about the Japanese-Western style rooms?
A

Our Premium Japanese-Western Style Room consists of a 10-tatami Japanese room and a 33-square-meter Western room. The Western room is furnished with two semi-double beds.

QDo you provide toothbrush sets?
A

Toothbrushes are provided in guest rooms.

QCould you tell me about the bedding provided in the guest rooms?
A

We offer either western-style beds or traditional Japanese futon bedding, depending on your room selection.

QAre shampoo and conditioner provided?
A

Yes, shampoo and conditioner are provided.

QIs free Wi-Fi available?
A

Yes, complimentary Wi-Fi is available throughout the hotel.

QIs coffee provided in the guest rooms?
A

Yes, capsule coffee machines and coffee capsules are provided in your room.

QWhat items are available for rental?
A

We offer hair irons, irons, and electric kettles for loan. Please feel free to request them at your convenience.

QHow many guest rooms do you have?
A

We have 12 guest rooms in total.

QAre skincare amenities (lotion, facial wash, makeup remover) provided?
A

Skincare amenities are provided in all guest rooms.

QDo you have baby cots available?
A

Yes, baby cots are available for our guests.

QIs there a refrigerator in the room?
A

Yes, each guest room is equipped with a refrigerator.

QDo you have barrier-free (accessible) rooms?
A

We regret to inform you that our property is not barrier-free.

QWhat are the smoking policies at the resort?
A

Guests who wish to smoke are kindly asked to use the terrace located on the B1 floor.

QAre sleepwear or pajamas provided?
A

One-piece nightgowns are provided in the guest rooms.

QWhat room amenities and equipment are provided?
A

We offer toothbrushes, shower caps, razors, shaving gel, cotton pads, cotton swabs, sewing kits, hair bands, and body towels.

03. Dining45
QIs it possible to order additional dishes?
A

As the availability of additional dishes varies depending on the season, please contact us by phone for further information.

QIs a lunch buffet available?
A

Please note that we do not offer buffet meals.

QWhat is the price range for lunch?
A

The price range for lunch is between ¥1,650 and ¥7,150.

QWhat are the opening hours for the hotel restaurant?
A

The operating hours for our dining facilities are as follows:

07:00 – 10:00
18:00 – 22:00

QIs it possible to hold an Okuizome (traditional baby's first meal ceremony) at the restaurant?
A

If you wish to hold an Okuizome ceremony, please kindly contact us by phone.

QMay I dine at the restaurant alone?
A

Yes, our restaurant welcomes guests dining individually.

QCould you share information regarding the origin of your ingredients?
A

We proudly serve fresh ingredients sourced from the Genkai Sea (Genkai-nada).

QIs there an age restriction for the bar and lounge?
A

There are no age restrictions for using the lounge.

QAre à la carte options available at the restaurant?
A

We offer course dining only. Please note that à la carte options are not available.

QPlease tell me about the dining plans available at the restaurant.
A

Kaiseki course menus start from JPY 23,100. For further details, please feel free to contact us by phone.

QCan I make a reservation for breakfast?
A

Breakfast is served exclusively for staying guests.

QCan the restaurant cook fish that I catch?
A

We offer cooking services for a fee only for fish caught during our in-house Sabiki fishing activity. Please note that we cannot cook fish caught during fishing cruises.

QCould you tell me about the room service menu?
A

Room service menus are provided in your guest room.

QCould you tell me about the breakfast for children?
A

Breakfast for children consists of the same menu as adults.

QCould you recommend any restaurants in the surrounding area?
A

In the surrounding area, there are two izakayas (Japanese-style pubs) and one kappo (traditional dining) restaurant, all located within a 10-minute walk from the hotel.

QDo you offer an all-you-can-drink beverage package?
A

Yes, we offer an all-inclusive beverage package for 11,000 JPY (tax included) per person. This covers unlimited drinks during both dinner and breakfast.

QCan I request a specific table in the restaurant?
A

Please note that we are unable to accept requests for specific seating in the restaurant.

QCould you provide details about the teppanyaki dining?
A

Teppanyaki dining is available exclusively for guests staying two nights or more and on select dates only. Please contact us by telephone for further details.

QAre there any restaurants where children are not allowed?
A

Children are welcome at all dining venues within the hotel.

QIs room service available?
A

Yes, a room service menu is provided in your guest room.

QIs there a cafe or coffee shop on site?
A

We do not have a cafe or coffee shop on site.

QCan I reserve a time for dinner?
A

Dinner start times range from 6:00 PM to 7:30 PM (available in 30-minute intervals). Please kindly contact us by phone to reserve your preferred time.

QAre private dining rooms available at the hotel restaurant?
A

Yes, our restaurant offers one private dining room.

QMay non-staying guests use the restaurant for breakfast only?
A

Breakfast is exclusively served for guests staying at Iki Retreat Kairi Murakami.

QMay I bring my own food and drinks?
A

You are welcome to bring food and drinks into your guest room.
If you wish to bring your own beverages into the restaurant, a corkage fee of ¥5,500 per bottle will apply.

QIs there a restaurant on the premises?
A

We have one restaurant on the premises.

QCan meals be served in the guest room?
A

We kindly inform you that in-room dining is not available.

QCan the dinner menu be varied for consecutive night stays?
A

For guests staying multiple nights, we strive to vary the dinner menu as much as possible for each evening.

QAre there beverages provided in the guest room refrigerator?
A

Yes, the refrigerator in your room is stocked with alcoholic beverages and soft drinks.

QCan I make a reservation for lunch?
A

For lunch reservations, please kindly contact us by 5:00 PM on the day prior to your visit.

QIs there a bar at the hotel?
A

We regret to inform you that we do not have a bar on the premises.

QHow can I make a restaurant reservation?
A

For restaurant reservations, please contact us by phone at least 3 days in advance.

QIs a welcome drink provided upon arrival?
A

We prepare complimentary tea and traditional Japanese sweets for your arrival.

QWhat time is dinner served?
A

Dinner service begins between 18:00 and 19:30. You may select your preferred time in 30-minute intervals.

QWhat are the breakfast hours?
A

Breakfast start times are available from 7:00 AM to 9:00 AM, in 30-minute intervals.

QDo you offer a children's menu?
A

We do not offer a dedicated menu for children. Rice and soup are provided free of charge.

QHow much does breakfast cost?
A

Breakfast is JPY 4,400 per person (tax included).

QCould you please tell me about the lunch menu?
A

For lunch, we offer a selection of dishes such as pasta, omelet rice, curry, udon noodles, and Japanese hamburger steak.

QCould you please tell me about breakfast?
A

Breakfast is served as a Japanese set menu. Please note that it is not a buffet style.

QIs there a restaurant on the property open for lunch?
A

Yes, we have a restaurant open for lunch on site. Operating hours are from 11:30 to 14:00 (last order at 13:00). Please kindly note that advance reservations are required by the day before. Please feel free to contact us if you would like to make a reservation.

QCould you please provide information regarding the restaurant menu?
A

Please refer to our official website for details regarding our restaurant menu.

QWhat is the approximate cost for dinner?
A

Kaiseki multi-course dinners are available from JPY 23,100. For further details, please feel free to contact us by phone.

QCan I add dinner on the day of my stay?
A

Dinner reservations must be added by 17:00 two days prior to your stay.

QCan non-overnight guests dine at the restaurant?
A

Availability for non-overnight guests depends on reservation status. Please contact us by phone to inquire.

QCould you please provide details about dinner?
A

Sample dinner menus are available on our official website. Kaiseki course meals start from JPY 23,100. For further details, please feel free to contact us by phone.

04. Reservations & Policies35
QWhat amenities are available for children and infants?
A

Please note that we do not provide amenities for children.

QCan pregnant guests stay at the hotel?
A

Absolutely. We warmly welcome expectant mothers to enjoy a relaxing stay with us.

QIs bottled mineral water provided in the room?
A

Guest rooms are equipped with a water dispenser featuring Hita Tenryosui mineral water.

QCan non-hotel guests use the lounge?
A

The lounge is exclusively available for staying guests.

QUp to what age may children of the opposite gender use the bath together?
A

Children of the opposite gender are permitted to use the communal baths together up to 5 years of age.

QHow should children be counted when making a reservation?
A

Children are counted as individual guests (one person per child).

QIs a reservation required for day-use hot springs?
A

The fee for day-use hot springs is 1,000 JPY (tax included). As there are days when day-use bathing is unavailable, please contact us by telephone on the day of your visit.

QDo you offer accommodation plans for anniversaries?
A

We currently do not offer special accommodation plans for anniversaries.

QIs it possible to change my plan after completing a reservation?
A

If you wish to change your plan, please kindly contact us by telephone or email.

QIs advance reservation or a ticket required for firefly viewing?
A

Please sign up for the firefly viewing experience upon check-in. The fee is JPY 1,650 per person.

QIs there an age restriction for staying at the resort?
A

There are no age restrictions for staying with us. Guests of all ages are welcome.

QIs there a waiting list for cancellations?
A

We regret that we do not maintain a waiting list for cancellations.

QMay minors stay at the hotel without an adult?
A

Accommodation for minors staying alone depends on their age. We kindly ask you to contact us by phone for further details.

QDo you have children's sleepwear or room wear?
A

We provide Samue (traditional Japanese leisure wear) for children as room wear (120 cm size).

QWhich facilities or services are available for non-overnight guests?
A

We offer private hot spring baths available for non-overnight guests for a fee.
Reservations are required.
Price: 5,500 JPY for 45 minutes.
Please feel free to contact us by email or phone for inquiries and reservations.

QCan I make a reservation by phone?
A

Yes, we accept reservations over the phone as well.
TEL: +81-920-43-0770 (10:00–18:00)

QCan I make a room reservation on the day of arrival?
A

Reservations must be made at least 2 days prior to your intended date of stay.

QCould you please tell me about dining options for consecutive stays?
A

For guests staying multiple consecutive nights, we strive to vary our daily menus so that you may enjoy a unique culinary experience throughout your stay.

QCan I change the number of guests in my reservation?
A

Whether we can accommodate a change in the number of guests depends on room availability. Please kindly contact us by email or telephone.

QCan you make tour or activity reservations on my behalf?
A

We do not offer tour reservation services. For inquiries regarding activities, please contact us by email or phone.

QIs room-only stay (without meals) available?
A

We do not offer room-only stays.

QCould you please tell me about booking through travel agencies or OTAs?
A

Please refer to Rakuten, Ikyu, Jalan, or Booking.com. For bookings via travel agencies, please contact JTB directly.

QCould you please provide information on the available accommodation plans?
A

Please refer to our official website for details regarding our accommodation plans.

QWhat is your cancellation policy?
A

Our cancellation fees are as follows:

Same day: 100% of the accommodation fee
1 day prior: 100% of the accommodation fee
3 days prior: 50% of the accommodation fee
7 days prior: 30% of the accommodation fee
14 days prior: 10% of the accommodation fee

QCould you please tell me about the all-inclusive plan?
A

The all-inclusive option is available at ¥11,000 (tax included) per person. It includes complimentary drinks during dinner and breakfast.

QCan a single guest stay at the property?
A

Yes, we warmly welcome solo travelers as well.

QHow can I make a room reservation?
A

For room reservations, please contact us by phone or email. We would be delighted to assist you.

QDo you offer day-use plans?
A

We do not offer day-use plans.

QCan I check room availability?
A

For room availability inquiries, please call us directly at +81-920-43-0770 (Available from 10:00 AM to 6:00 PM).

QHow can I confirm my reservation?
A

If you wish to confirm your reservation, please feel free to contact us by phone or email.

QCan I stay with my pet?
A

We kindly inform you that pets are not permitted to stay at our resort.

QHow can I cancel my reservation?
A

To cancel your reservation, please contact us by phone or email. Kindly note that cancellation fees may apply depending on the timing of your cancellation.

QMay I stay with an infant under one year of age?
A

Yes, we are delighted to welcome guests staying with young infants.

QCan children share a bed with adults?
A

Yes, children are welcome to share a bed with adults.

QHow far in advance can I make a room reservation?
A

Reservations can be made up to 8 months in advance.

05. Check-in & Check-out9
QIs early check-in or late check-in/out available?
A

Early check-in and late check-out are subject to room availability. If available, a fee of ¥5,500 per hour will apply (late check-out is available up to 13:00).

QCould you please provide the taxi fare and travel time between the hotel and the airport?
A

We offer a complimentary shuttle service. As this service operates strictly by reservation, please inform us of your preferred time and pick-up location at least 3 days prior to your stay. Please kindly note that you may share the shuttle with other guests.

QCan I leave my luggage with you before check-in or after check-out?
A

We would be delighted to store your luggage both before check-in and after check-out.

QCan I use the parking area before check-in or after check-out?
A

Yes, our parking facilities are available for your use both before check-in and after check-out.

QIs late check-out available?
A

Late check-out is subject to room availability. If available, a fee of JPY 5,500 per hour applies (up to 1:00 PM).

QWhat should I do if I will be arriving later than expected for check-in?
A

If your arrival is expected to be after 6:00 PM, please kindly inform us by phone (+81-920-43-0770).

QIs early check-in available?
A

Early check-in depends on room availability. Please feel free to contact us by phone on the day of your check-in.

QWhat are the operating hours for the public bath?
A

The public bath is open during the following hours: 6:00–11:00 and 14:00–23:00.

QWhat are the check-in and check-out times?
A

Check-in is from 3:00 PM and check-out is until 11:00 AM.

06. Services14
QCan I send my luggage to the hotel in advance?
A

Yes. If you wish to send your luggage prior to your arrival, please ensure that the shipping charges are prepaid.

QAre futons available? Is there a futon turndown service?
A

We will prepare and lay out your futons during dinner time.

QIs laundry or dry-cleaning service available?
A

We kindly inform you that laundry and dry-cleaning services are not available.

QCould you tell me about car-sharing services?
A

Please note that our hotel does not offer a car-sharing service.

QAre room slippers provided?
A

Yes, slippers are provided in your guest room.

QIs it possible to ship luggage from the hotel?
A

Yes, luggage courier services are available via Kuroneko Yamato.

QDo you offer rental running shoes and running wear?
A

Yes, rental running shoes and running wear are available for our guests.

QAre there any recommended events held within the hotel?
A

We do not have any events scheduled at this time.

QIs it possible to arrange an anniversary cake?
A

Yes, anniversary cakes can be arranged for an additional fee.

QIs there a dress code?
A

There is no dress code required at our dining facilities.

QAre bicycle rentals available?
A

We offer cycling activities for exploring Iki Island. Please feel free to contact us for details and reservations.

QMay I walk around the hotel in room wear (yukata) and slippers?
A

We provide samue (traditional Japanese relaxation wear) as room wear for guests during their stay.

QCan you assist with a special surprise?
A

Please feel free to contact us by phone or email to discuss arrangements for your surprise.

QDo you provide yukata or in-room wear?
A

We prepare Samue (traditional relaxed lounge wear) as in-house attire.

07. Facilities35
QAre there meeting rooms or banquet halls available?
A

We do not have meeting rooms or banquet halls on the premises.

QAre there vending machines on the premises?
A

We do not have vending machines at the property.

QCan electronic cigarettes or heated tobacco products (such as IQOS) be used in non-smoking rooms?
A

Kindly note that electronic cigarettes and heated tobacco products are also strictly prohibited in all guest rooms.

Q施設の開業日や略歴を教えてください。
A

QAre there baths in the guest rooms?
A

All 12 guest rooms feature a private open-air bath on the terrace with free-flowing natural hot spring water. Additionally, select rooms are also equipped with an indoor bath.

QWhere is the public bath located?
A

The public bath is located on the B1 floor.

QIs the sauna available for day-use without staying overnight?
A

Please note that we do not have sauna facilities.

QWho is the General Manager or representative of the property?
A

We kindly ask that you contact us by telephone for further information.

QDo you have open-air hot spring baths?
A

Yes, we offer open-air hot spring baths.

QAre there amenities in the sauna?
A

Please note that we do not have a sauna on the premises.

QIs there a swimming pool?
A

We do not have a swimming pool.

QAre the communal baths natural hot springs (onsen)?
A

Yes, our grand communal baths feature natural hot spring water.

QMay I use the communal baths if I have tattoos?
A

Guests with tattoos or body art are kindly requested to refrain from using the grand communal baths.

QMay I meet someone in the lobby?
A

Yes, you are most welcome to use the lobby as a meeting area.

QWhat is the fee for using the public hot spring bath?
A

The fee for day-use bathing is JPY 1,000 (tax included). As day-use bathing may not be available on certain days, please feel free to contact us by phone on the day of your visit.

QWhere can I find details about the hotel facilities?
A

Please refer to our official website for detailed information regarding our hotel facilities.

QWhat amenities are available in the public hot spring bath?
A

The amenities in the public hot spring bath are as follows:

Toothbrush, hairbrush, hair tie, body wash towel, razor, shaving gel, shampoo, conditioner, body wash, makeup remover, and facial cleanser.

QAre washing machines available at the hotel?
A

Please note that we do not have washing machines on the premises.

QCould you tell me about the spring quality of the communal bath?
A

The hot spring at Iki Retreat Kairi Murakami is an ultra-high concentration natural hot spring, containing approximately 17 times the standard threshold for hot springs (1g of active ingredients per 1,000g). The water turns a beautiful golden color when exposed to air.

QMay I have information about the lounge?
A

The lounge is available for your enjoyment from 6:00 AM to 12:00 AM.

QIs there a fitness gym?
A

Yes, a fitness gym is available for our guests.

QCould you tell me about the souvenirs available at the hotel?
A

We offer a selection of local souvenirs, including Iki salt and sea urchin rice seasoning mix (Uni-meshi no moto).

QDo you have a hotel map available?
A

Yes, we have a hotel map available.
If you would like to receive a copy, please kindly request it by email.

QDo you have a beauty salon?
A

We have a spa on the premises.

QAre there guest rooms with private open-air baths?
A

Out of our 12 rooms, 11 rooms feature a private open-air bath on the terrace (sized for one person).

QAre the baths in the guest rooms natural hot springs?
A

The open-air baths provided in the guest rooms are filled with natural hot spring water.

QIs there a sauna facility at the hotel?
A

We regret to inform you that we do not have a sauna facility.

QAre there spa facilities and public baths available?
A

Yes, we offer both spa facilities and public hot spring baths.

QAre massage services available?
A

Massage services are available by advanced reservation only.

QDo you offer laundry services or have a coin laundry?
A

Please note that we do not offer laundry services, nor do we have coin laundry facilities on-site.

QIs there a shop on the premises?
A

We offer local souvenirs for purchase. Please note that we do not sell snacks or beverages.

QWhere is the smoking area located?
A

The smoking area is located on the terrace on the B1 floor.

QDo you have private baths available?
A

Private baths are available for an additional fee.
Reservation is required.
¥5,500 for 45 minutes.
Please contact us by email or phone for inquiries.

QIs there a communal bath?
A

Yes, we have indoor baths and open-air baths available for our guests.

QAre the hot springs and public baths available for day guests?
A

Day-use bathing is available for JPY 1,000 (tax included). As day-use services may not be available on certain days, please kindly contact us by phone on the day of your visit.

08. Rates & Payment11
QIs an accommodation tax charged separately?
A

No accommodation tax is charged.

QCan I pay the accommodation charge in advance?
A

Yes, advance payment by bank transfer is accepted.

QIf I choose to pay on-site, when will the payment be made?
A

For online reservations paid on-site, payment can be settled either at check-in or check-out according to your preference.

QWhich credit cards do you accept?
A

We accept JCB, VISA, Mastercard, AMEX, Diners Club, and UnionPay.

QCould you tell me about the local taxi fares?
A

For information regarding local taxi fares, please feel free to contact us by phone or email.

QWhat is the fee for using the fitness gym?
A

The fitness gym is available for guests to use free of charge.

QCan I pay using electronic payment or e-money?
A

We accept payments in cash and credit cards only.

QWill a cancellation fee be charged if I cancel my reservation due to natural disasters or public transportation disruptions?
A

No cancellation fee will be charged in the event of a cancellation caused by natural disasters or public transportation disruptions.

QWhat payment methods are accepted for room charges?
A

We accept payments in cash and by credit card.

QCould you please provide information regarding room rates?
A

Room rates vary dynamically. Kindly refer to our official website for current pricing and availability.

QWhat is the accommodation rate for children?
A

The rate for children is JPY 27,500 (tax included) per night, which includes both dinner and breakfast.

09. Access & Transportation15
QIs bicycle or motorcycle parking available?
A

Guests are welcome to park bicycles and motorcycles near the hotel entrance.

QWhich expressway interchange (IC) is closest to the hotel?
A

Please note that there are no expressways on Iki Island.

QCan large buses access the main entrance?
A

Buses may be parked in the parking lot directly in front of Iki Retreat Kairi Murakami, or temporarily stopped in front of the entrance.

QAre baby baths available for rental?
A

Yes, we have baby baths available for loan.

QDo you have charging facilities for electric vehicles?
A

We have two charging spaces available for electric vehicles.

QWhat kind of bathroom and toilet facilities are available in the guest rooms?
A

Guest rooms feature a shower booth and a Western-style toilet.

QWhere is the nearest car rental company located?
A

Mitsubishi Rent-A-Car is the nearest car rental service, located approximately 10 minutes by car from Iki Retreat Kairi Murakami.

QHow can I reserve the shuttle service?
A

Complimentary shuttle service is available. As this service requires advance reservation, please inform us of your desired time and pickup/drop-off location at least 3 days prior to your stay. Please note that you may share the shuttle with other guests.

QIs parking available?
A

Free parking is available for all guests with ample space, so advance reservations are not required. Please note that while EV charging stations are available, we unfortunately do not accept advance reservations for them.

QCould you provide directions to the property?
A

Should you require directions or assistance with your journey, please feel free to contact us by phone.

QCan you arrange a taxi for me?
A

We would be delighted to assist you with arranging a taxi.

QCould you tell me about access between nearby airports and the hotel?
A

We offer a complimentary shuttle service. As advance reservations are required, please inform us of your arrival time and location at least 3 days prior to your stay. Please note that the shuttle may be shared with other guests.

QCould you tell me how to access the hotel from the station?
A

To reach Iki Island, you can travel by boat from Hakata Pier in Fukuoka Prefecture, or by plane from Nagasaki Airport in Nagasaki Prefecture.
Travel time is approximately 1 hour by Jetfoil (high-speed vessel) or around 2 hours and 30 minutes by ferry. Flights take about 30 minutes.
From the ports or airport, the resort is about 15 to 20 minutes by car.

We offer a complimentary shuttle service from each port and airport. As advance reservations are required, please inform us of your time and location at least 3 days prior to your stay. Please note that shuttles may be shared with other guests.
■ For detailed access from Tokyo and Osaka: https://www.kairi-iki.com/access/

* Please note that there are no trains operating on the island.

QDo you offer a shuttle service?
A

We offer a complimentary shuttle service. As it operates strictly by reservation, kindly inform us of your preferred time and location at least 3 days prior to your stay. Please note that you may share the shuttle with other guests.

QCan the hotel arrange a rental car reservation on my behalf?
A

Yes, we would be pleased to make rental car arrangements on your behalf. If you wish to request this service, please contact us by phone.

10. Membership Program22
QHow can I change my member registration details (email address or password)?
A

Please update your information under "Edit Member Details" on your My Page.
https://membership.by-onko-chishin.com/auth/login/

QIs there a fee for joining or registering as a member?
A

Membership registration is free of charge. Please click here for further details.
https://by-onko-chishin.com/destination-club#会員登録

QHow can I check my membership reward points?
A

You may check your points balance here:
https://membership.by-onko-chishin.com/auth/login/

QDo membership points have an expiration date?
A

Membership points do not expire. Please click here for more details.
https://by-onko-chishin.com/destination-club#会員ランク

QHow are points awarded if an accompanying guest is a member instead of the person who made the reservation?
A

Please click here for more details.
https://by-onko-chishin.com/destination-club#FAQ

QIs membership registration required to stay or use the facilities?
A

Membership registration is required to receive exclusive benefits.
https://membership.by-onko-chishin.com/auth/signup/

QHow can I cancel my membership?
A

Please proceed through the "Cancellation" option within your member My Page.
https://membership.by-onko-chishin.com/auth/login/

QIs corporate membership available?
A

We regret to inform you that registrations under corporate names are not accepted.
https://by-onko-chishin.com/destination-club#FAQ

QWhat should I do if I cannot complete new member registration?
A

Please contact us via the form below.
https://by-onko-chishin.com/destination-club/contact-us

QCould you please inform me when membership status upgrades occur?
A

Please refer to the link below for details.
https://by-onko-chishin.com/destination-club

QWhere can I view the Membership Terms and Conditions?
A

Please review the terms and conditions here:
https://by-onko-chishin.com/destination-club/terms-and-conditions

QAre there member benefits at the restaurants?
A

Member benefits are available at select restaurants. For details, please visit:
https://by-onko-chishin.com/destination-club

QAre bookings made through third-party travel sites eligible for the membership program?
A

Please refer to the link below for more details:
https://by-onko-chishin.com/destination-club#FAQ

QIs it possible to combine points from multiple accounts, such as family members, into one membership account?
A

Points cannot be combined across accounts. For details, please check the link below:
https://by-onko-chishin.com/destination-club#FAQ

QCan membership tiers be downgraded?
A

Please refer to the link below for details:
https://by-onko-chishin.com/destination-club#FAQ

QFrom what date are the standard membership points accumulated?
A

Please refer to the following link for details: https://by-onko-chishin.com/destination-club#FAQ

QDo you have a dedicated hotel or booking app?
A

We do not offer a dedicated app for check-in or reservations.

QRegarding "My Page"
A

The My Page feature is currently under preparation.

QAre there any special privileges if I stay on my birthday?
A

For guests staying on their birthday, we would be delighted to prepare a special birthday dessert plate during dinner. Please inform us in advance.

QHow can I use the points I earned as a member for my stay?
A

For details regarding the Destination Club membership, please refer to the link below:\nhttps://by-onko-chishin.com/destination-club#FAQ

QHow can I register for membership?
A

You may register for membership via the link below:
https://membership.by-onko-chishin.com/auth/signup/

QCould you please provide details regarding membership benefits?
A

Please visit our website for details regarding our membership program. https://by-onko-chishin.com/destination-club