Frequently Asked Questions
- All
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Reservations Booking Conditions
- 05. Check-in / Check-out
- 06. Hotel Services
- 07. Facilities
- 08. Fees Payment
- 09. Access Transportation
- 10. Membership Program
You can park bicycles and motorcycles at the entrance of our building.
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Please do so from “Edit Member Information” in your member page.
https://membership.by-onko-chishin.com/auth/login/
Membership registration is free. For more details, please see here.
https://by-onko-chishin.com/en/destination-club#会員登録
We have body towels available.
You can use the parking lot in front of the museum, or temporarily stop in front of the museum.
We have three diaper pails available.
There is no expiration date. For more details, please check here.
https://by-onko-chishin.com/en/destination-club#会員ランク
There are no expressways on the island.
Please contact us using the form below.
https://by-onko-chishin.com/destination-club/contact-us
Please use the “Cancellation Procedure” in the member’s My Page.
https://membership.by-onko-chishin.com/auth/login/
We do not accept registrations under a corporate name.
https://by-onko-chishin.com/destination-club#FAQ
Membership registration is required to use benefits and other features.
https://membership.by-onko-chishin.com/auth/signup/
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Click here for details.
https://by-onko-chishin.com/destination-club#FAQ
We have sewing kits available.
Some restaurants are also eligible. For more details, please visit:
https://by-onko-chishin.com/en/destination-club
Please check here.
https://by-onko-chishin.com/destination-club/terms-and-conditions
Please check here.
https://by-onko-chishin.com/destination-club
Early check-in and late check-out are subject to room availability.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Points cannot be combined. For more details, please check here.
https://by-onko-chishin.com/en/destination-club#FAQ
A 12-room ryokan featuring hypertonic natural hot springs with free-flowing water directly from the source.
Whether the beds can be moved depends on the room type. Please contact us by phone or email for details.
We do not have meeting rooms or banquet halls.
If you are shipping your luggage to the hotel in advance, please send it with prepaid postage.
We can bring a bag of ice to your room if you call us.
Please refrain from using e-cigarettes in the rooms.
Yes, we have rooms available for four people.
Please see our website for details.
No accommodation tax is required.
We will lay out your futon at dinner time.
To request a brochure, please call us.
We do not have amenities for children.
Occupancy varies by room type, so please see the guest rooms page on our website.
We have a Hita Tenryosui water server.
Yes, we have irons available to borrow.
The lounge is available for registered guests only.
11 of the 12 rooms have a bath on the terrace (fits 1 person)
You can pay for your stay in advance via bank transfer.
We do not offer a buffet for Dining.
Children of the opposite sex may bathe together until the age of 5.
Please call us to inquire about adding dishes, as availability varies depending on the season.
Reservations for pottery must be made by phone at least 5 days prior to your stay.
The public bath is on the first basement floor.
Please take off your shoes before entering the guest rooms.
Please contact us by phone for weather information.
Please contact us by phone regarding Careers.
The refrigerator measures:
H 81 × W 46 × D 46.
We apologize for the inconvenience, but please contact us by phone.
We offer a free shuttle service between the hotel and the airport. Please make a reservation by phone at least 3 days prior to your stay.
The opening hours for our on-site restaurant are as follows:
7:00 AM – 10:00 AM
6:00 PM – 10:00 PM
For Okuizome ceremonies, please contact us by phone.
Yes, our hotel restaurants are available for single diners.
If you are unable to connect by phone, please try again later, or contact us using the email address below.
EMAIL: [email protected]
We apologize for the inconvenience, but please contact us by phone.
We don’t have either a match or a lighter.
Our ingredients are sourced from the Genkai Sea.
There are no construction plans.
If you would like to change your plan, please contact us by phone or email.
We do not currently offer any anniversary packages.
We do not offer canal cruises. We have sea cruises to tour Tatsunoshima. Please refer to the official Tatsunoshima website.
We only offer course meals. There is no à la carte menu.
We are open during the Year-End and New Year holidays.
We have 3 diaper pails and 2 baby bathtubs.
There is no age restriction for the lounge.
Mirroring and USB connections are not supported. HDMI connection is available, but please bring your own cable.
We do not offer a car-sharing service.
Breakfast is available to overnight guests only.
Dinner: Kaiseki course, ¥23,100 per person.
We do not have a check-in app or a booking app.
Please sign up for firefly viewing at check-in. The fee is ¥1,650 per person.
We offer paid preparation only for fish caught during our sabiki fishing activity. We do not prepare fish caught during the fishing cruise.
The beach will be open from around July 20 to August 31. Please contact the Iki Tourism Federation for details.
There is no age restriction for staying at our hotel.
Yes, we can store your luggage before check-in or after check-out.
The bed size is 120 cm wide x 195 cm long.
Payment is required at the time of check-out.
Whether minors can stay alone depends on their age. Please contact us by phone for details.
We have two baby baths available.
We accept JCB, Visa, Mastercard, AMEX, Diners Club, and UnionPay.
Yes, we have hair irons available to borrow.
Japanese-style room (approx. 10 tatami mats), Western-style room (approx. 10 tatami mats). The Western-style room has two semi-double beds.
We offer Samue (120 cm size) as loungewear for children.
Children’s breakfast features the same menu as the adult meal.
We have two electric car charging spaces.
A room service menu is available in your room.
Closed days have not yet been decided.
The large public bath is a hot spring.
We will reply as soon as possible. If you need urgent assistance, please feel free to contact us by phone at TEL: 0920-43-0770 (10:00 AM–6:00 PM).
We do not allow guests with tattoos to bathe.
Please contact us by phone or email for taxi fares in the area.
The convenience store is about a 15-minute drive from the hotel.
There are two izakayas and one kappo restaurant nearby, all within a 10-minute walk from the hotel.
Yes, we accept reservations by phone.
TEL 0920-43-0770 (10:00-18:00)
See the Tatsunoshima Pleasure Cruise website for details on pleasure boats.
Private onsen are available (reservation required).
We offer beds or futons.
Reservations must be made by the day before your stay.
Shipping will be handled by Yamato Transport.
All-you-can-drink is ¥11,000 (tax included) per person. This includes free drinks with dinner and breakfast.
The amenities in the communal bath are as follows:
Toothbrushes, hairbrushes, hair ties, body towels, razors, shaving gel, shampoo, conditioner, body soap, makeup remover, and facial cleanser
Please refer to our website for details on hotel facilities.
The fee for day-trip bathing is ¥1,000 (tax included).
The room has a shower booth. The toilet is Western-style.
For consecutive night stays, we offer a dinner menu with different content. Stays of 2 nights or more are also possible.
We are unable to guarantee specific tables at the restaurant.
Yes, you can use the parking lot before check-in and after check-out.
Yes, we rent running shoes and apparel.
Late check-out is available.
It costs ¥5500 per hour (until 13:00 maximum).
Please call us to inquire about changing the number of people, as it depends on the reservation status.
If you stay with us on your birthday, we will prepare a birthday plate for you at dessert during dinner.
Teppanyaki is available only on select dates for guests staying two or more nights. Please contact us by phone for details.
Kairi Murakami’s hot spring is an ultra-high concentration hot spring, about 17 times the standard value to be considered a hot spring (= 1 g of effective ingredients per 1,000 g), and is a natural hot spring that turns golden when exposed to air.
There are no events.
Children are welcome at the hotel restaurants.
Please refer to this guide for sightseeing in Iki.
https://www.ikikankou.com/
We have hair irons, irons, and kettles.
A room service menu is available in your room.
We do not book tours and activities on your behalf.
Please refer to Rakuten, Ikkyu, and Jalan.
Please contact JTB directly.
There are no cafes or coffee shops.
We do not offer stays without meals.
It depends on availability, so please call us on the day of check-in.
We have skincare products in your room.
If you are going to be late checking in, please call us.
Cancellation fees are as follows:
Day of arrival: 100% of accommodation fee
1 day prior: 100% of accommodation fee
3 days prior: 50% of accommodation fee
7 days prior: 30% of accommodation fee
14 days prior: 10% of accommodation fee
Dinner starts at 30-minute intervals between 6:00 PM and 7:30 PM. Please make a reservation by phone.
About Destination Membership
https://by-onko-chishin.com/destination-club#FAQ
We apologize, but this is an automated AI response service.
If you would like to speak with an operator, please contact us at the following.
TEL: 0920-43-0770 (10:00 AM – 5:00 PM)
MAIL: [email protected]
We have souvenirs such as Iki salt and sea urchin rice mix.
The restaurant has one private room.
Mitsubishi Rent-A-Car is a 10-minute drive from our hotel.
Please see our homepage for accommodation plans.
Please inquire as to whether breakfast-only use is available on the date you wish to visit.
Free drinks during breakfast and dinner are available at an additional cost.
You can bring food and drinks to your room.
There is a corkage fee of ¥5,500 per bottle for bringing your own beverages to the restaurant.
Yes, we have a floor plan.
Please request it by email if you would like one.
You will not be charged a cancellation fee if you cancel your reservation due to a natural disaster or disruption of public transportation.
Yes, we have guest rooms with open-air baths.
To book a shuttle, please call us at 0920-43-0770 at least 3 days prior to your stay.
Parking is free.
We have plenty of parking spaces, so reservations are not required.
We also have EV charging stations. Please contact us in advance if you would like to use them.
If you are staying for consecutive nights, we will change the menu as much as possible.
For restaurant reservations, please contact us by phone at least 3 days in advance.
The open-air bath in your room is a hot spring.
We can arrange a cake for an additional fee.
The refrigerator contains alcohol and soft drinks.
Please make lunch reservations by 5 PM the day before.
To make a lodging reservation, please contact us by phone or email.
To check availability, please contact us by phone at 0920-43-0770 (10:00-18:00).
We accept cash and credit cards for payment.
There is no laundry service or coin laundry.
Please use the terrace on the 1st basement floor for smoking.
We will arrange a taxi for you.
We do not have a children’s menu. Rice and soup are free of charge.
Dinner starts between 6:00 PM and 7:30 PM. (Choose in 30-minute increments.)
To cancel, please contact us by phone or email. Cancellation fees may apply depending on the date.
To confirm your reservation, please contact us by phone or email.
The smoking area is on the first basement floor terrace.
Breakfast is available from 7:00 AM to 9:00 AM.
You can choose a start time in 30-minute increments.
We sell souvenirs. We do not sell sweets or drinks.
Yes, small babies are welcome.
We provide samue (loungewear) as hotel wear.
For surprise consultations, please contact us by phone or email.
Breakfast is ¥4,400 per person (tax included).
Breakfast is a traditional Japanese set meal. It is not a buffet.
Yes, children can sleep with parents.
For lunch, we offer pasta, omelet rice, curry, udon noodles, hamburger steak, and more.
Yes, we have private baths.
45 minutes, ¥5,500
We provide samue as indoor wear.
We do not have a free shuttle bus, but we do have a free transfer service. This is by reservation only, so please specify the time and location at least 3 days before your stay. Please also note that you may be sharing the vehicle with other guests.
Bathing hours are as follows.
6:00–11:00
15:00–24:00
Kaiseki courses start from ¥23,100. Please contact us by phone for details.
We recommend activities such as Dolphin Park and Wanpaku Iki.
Lunch is served from 11:30 to 13:30. Last order at 12:50.
Please see our website for the restaurant menu.
Iki Island can be reached by ferry from Hakata Port in Fukuoka Prefecture, or by plane from Nagasaki Airport in Nagasaki Prefecture.
Travel time is approximately 1 hour by jetfoil (high-speed ferry) or approximately 2 hours and 30 minutes by regular ferry.
By plane, the journey takes approximately 30 minutes.
From the airport or port, it is about 15 to 20 minutes by car.
We offer complimentary shuttle service from each port and airport to our property. Reservations are required, so please inform us of your preferred time and location at least 3 days prior to your stay. Please note that shuttle service may be shared with other guests.
■For detailed access information from Tokyo and Osaka: https://www.kairi-iki.com/access/
※There are no trains on the island.
Reservations are accepted from 8 months in advance.
Restaurant access for non-guests depends on availability. Please contact us by phone.
Please check our website for details about the membership program.
https://by-onko-chishin.com/destination-club
Dinner must be added by 5:00 PM two days prior.
Our rates vary, so please check our website.
You can find dinner menu ideas on our homepage.
We do not have a shuttle bus, but we do have a free courtesy car. It is reservation only, so please let us know the time and location at least 3 days before your stay. Please also note that you may be sharing the ride with other guests.
Toothbrush, shower cap, razor, shaving gel, cotton pads, cotton swabs, sewing kit, black hair tie, body towel
The rate for children, including dinner and breakfast, is ¥27,500 (tax included).
Check-in 3:00 PM
Check-out 11:00 AM
Day-trip bathing may not be available on certain days, so please contact us by phone on the day of your visit.
Our contact information is 0920-43-0770 (10:00-17:00).
Yes, we can. Please call us if you would like to book one.
