Frequently Asked Questions
- All
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Reservations Booking Conditions
- 05. Check-in / Check-out
- 06. Hotel Services
- 07. Facilities
- 08. Fees Payment
- 09. Access Transportation
- 10. Membership Program
We have body towels available.
You can park bicycles and motorcycles at the entrance of our building.
Registration is free. Click here for details:
https://by-onko-chishin.com/destination-club#会員登録
Please do so from “Edit Member Information” in your member page.
https://membership.by-onko-chishin.com/auth/login/
Please check here.
https://membership.by-onko-chishin.com/auth/login/
There are no expressways on the island.
We have three diaper pails available.
Membership registration is required to use benefits and other features.
https://membership.by-onko-chishin.com/auth/signup/
No, they do not expire. Click here for details:
https://by-onko-chishin.com/destination-club#会員ランク
You can use the parking lot in front of the museum, or temporarily stop in front of the museum.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
We do not accept registrations under a corporate name.
https://by-onko-chishin.com/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club
Please check here.
https://by-onko-chishin.com/destination-club/terms-and-conditions
Please contact us using the form below.
https://by-onko-chishin.com/destination-club/contact-us
Please use the “Cancellation Procedure” in the member’s My Page.
https://membership.by-onko-chishin.com/auth/login/
We do not offer point consolidation. See here for details:
https://by-onko-chishin.com/destination-club#FAQ
We have sewing kits available.
Click here for details.
https://by-onko-chishin.com/destination-club#FAQ
Some restaurants are eligible. Click here for details:
https://by-onko-chishin.com/destination-club
Early check-in and late check-out are subject to availability. When available, ¥5,500 per hour (late check-out until 1:00 PM at the latest).
We do not have meeting rooms or banquet halls.
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
Please check here.
https://by-onko-chishin.com/destination-club#FAQ
If you are shipping your luggage to the hotel in advance, please send it with prepaid postage.
Dial extension 9 and we will bring ice to your room.
No accommodation tax is required.
Beds cannot be moved.
A 12-room ryokan featuring hypertonic natural hot springs with free-flowing water directly from the source.
We will lay out your futon at dinner time.
Yes, we have rooms available for four people.
Please see our website for details.
We do not have amenities for children.
Please refrain from using e-cigarettes in the rooms.
The lounge is available for registered guests only.
To request a brochure, please call us.
We have a Hita Tenryosui water server.
Occupancy varies by room type, so please see the guest rooms page on our website.
Yes, we have irons available to borrow.
You can pay for your stay in advance via bank transfer.
Of the 12 rooms, 11 feature an outdoor bath on the terrace (sized for one person), while 4 rooms include an indoor bath.
Children of the opposite sex may bathe together until the age of 5.
Please call us to inquire about adding dishes, as availability varies depending on the season.
Please contact us by phone for weather information.
Reservations for pottery must be made by phone at least 5 days prior to your stay.
We do not offer a buffet for Dining.
Please take off your shoes before entering the guest rooms.
Please contact us by phone regarding Careers.
The refrigerator’s dimensions are
Height 81, Width 46, Depth 46
.
Children are also counted as 1 guest.
The public bath is on the first basement floor.
Complimentary shuttle service is available. Reservations are required at least 3 days prior to your stay; please inform us of your preferred time and location. Please note that the shuttle may be shared with other guests.
Our restaurant hours are as follows:
7:00 AM – 10:00 AM
6:00 PM – 10:00 PM
For Okuizome ceremonies, please contact us by phone.
If you are unable to connect by phone, please try again later, or contact us using the email address below.
EMAIL: [email protected]
We don’t have either a match or a lighter.
We apologize for the inconvenience, but please contact us by phone.
Day-use bathing is ¥1,000 (tax included). Availability varies, so please call us on the day to confirm.
Yes, our hotel restaurants are available for single diners.
We do not currently offer any anniversary packages.
If you would like to change your plan, please contact us by phone or email.
We do not offer canal cruises. We have sea cruises to tour Tatsunoshima. Please refer to the official Tatsunoshima website.
Our ingredients are sourced from the Genkai Sea.
There are no construction plans.
There is no age restriction for the lounge.
We only offer course meals. There is no à la carte menu.
We have three diaper pails and a baby bath.
Mirroring and USB connections are not supported. HDMI connection is available, but please bring your own cable.
We are open during the Year-End and New Year holidays.
Kaiseki courses start from ¥23,100. Please contact us by phone for details.
Breakfast is available to overnight guests only.
We do not have a check-in app or a booking app.
We do not offer a car-sharing service.
Please sign up for firefly viewing at check-in. The fee is ¥1,650 per person.
There is no age restriction for staying at our hotel.
The beach will be open from around July 20 to August 31. Please contact the Iki Tourism Federation for details.
We offer paid preparation only for fish caught during our sabiki fishing activity. We do not prepare fish caught during the fishing cruise.
Yes, we can store your luggage before check-in or after check-out.
Payment is required at the time of check-out.
The bed size is 120 cm wide x 195 cm long.
We accept JCB, Visa, Mastercard, AMEX, Diners Club, and UnionPay.
Hair irons are available to borrow.
Whether minors can stay alone depends on their age. Please contact us by phone for details.
Baby baths are available.
Children’s breakfast features the same menu as the adult meal.
We offer Samue (120 cm size) as loungewear for children.
Japanese-style room (approx. 10 tatami mats), Western-style room (approx. 10 tatami mats). The Western-style room has two semi-double beds.
A room service menu is available in your room.
Closed days have not yet been decided.
The large public bath is a hot spring.
We do not allow guests with tattoos to bathe.
We will reply as soon as possible. If you need urgent assistance, please feel free to contact us by phone at TEL: 0920-43-0770 (10:00 AM–6:00 PM).
Please contact us by phone or email for taxi fares in the area.
See the Tatsunoshima Pleasure Cruise website for details on pleasure boats.
Private baths are available for a fee.
Reservations are required.
45 min / ¥5,500
Please contact us by email or phone.
Yes, we accept reservations by phone.
TEL 0920-43-0770 (10:00-18:00)
The convenience store is about a 15-minute drive from the hotel.
There are two izakayas and one kappo restaurant nearby, all within a 10-minute walk from the hotel.
All-you-can-drink is ¥11,000 (tax included) per person. This includes free drinks with dinner and breakfast.
We offer beds or futons.
Bookings must be made at least 2 days in advance.
We have two electric car charging spaces.
Please refer to our website for details on hotel facilities.
The amenities in the communal bath are as follows:
Toothbrushes, hairbrushes, hair ties, body towels, razors, shaving gel, shampoo, conditioner, body soap, makeup remover, and facial cleanser
Day-use bathing is ¥1,000 (tax included). Availability varies, so please call us on the day to confirm.
If you are staying for consecutive nights, we will change the menu as much as possible.
We are unable to guarantee specific tables at the restaurant.
The room has a shower booth. The toilet is Western-style.
Yes, we rent running shoes and apparel.
Yes, you can use the parking lot before check-in and after check-out.
Whether you can change the number of guests depends on availability, so please contact us by email or phone.
Shipping will be handled by Yamato Transport.
There are no events.
Teppanyaki is available only on select dates for guests staying two or more nights. Please contact us by phone for details.
Children are welcome at the hotel restaurants.
If you are staying with us on your birthday, we will prepare a birthday plate with your dinner dessert. Please let us know in advance.
Kairi Murakami’s hot spring is an ultra-high concentration hot spring, about 17 times the standard value to be considered a hot spring (= 1 g of effective ingredients per 1,000 g), and is a natural hot spring that turns golden when exposed to air.
Please refer to this guide for sightseeing in Iki.
https://www.ikikankou.com/
We have hair irons, irons, and kettles.
A room service menu is available in your room.
We do not offer tour booking services. For activities, please contact us by email or phone.
There are no cafes or coffee shops.
We do not offer stays without meals.
Please refer to Rakuten, Ikyu, Jalan, or Booking.com. For travel agencies, please contact JTB.
If you will arrive after 6:00 PM, please contact us by phone (0920-43-0770).
It depends on availability, so please call us on the day of check-in.
We have skincare products in your room.
Late check-out is subject to availability. If available, it is ¥5,500 per hour (up to 1:00 PM).
Dinner starts between 18:00 and 19:30 (available in 30-minute intervals). Please call us to make a reservation.
We have souvenirs such as Iki salt and sea urchin rice mix.
About Destination Membership
https://by-onko-chishin.com/en/destination-club#FAQ
Please see our homepage for accommodation plans.
The restaurant has one private room.
Breakfast is available to overnight guests only.
Our cancellation fees are as follows:
Same day: 100% of the accommodation fee
Day before: 100% of the accommodation fee
3 days before: 50% of the accommodation fee
7 days before: 30% of the accommodation fee
14 days before: 10% of the accommodation fee
Mitsubishi Rent-A-Car is a 10-minute drive from our hotel.
Yes, we have a floor plan.
Please request it by email if you would like one.
You can bring food and drinks to your room.
There is a corkage fee of ¥5,500 per bottle for bringing your own beverages to the restaurant.
We apologize, but this is an AI automated response service.
If you would like assistance from an operator, please contact us at the details below.
TEL: 0920-43-0770 (10:00–18:00)
MAIL: [email protected]
You will not be charged a cancellation fee if you cancel your reservation due to a natural disaster or disruption of public transportation.
The all-inclusive package is ¥11,000 (tax included) per person. Free drinks are included with dinner and breakfast.
Complimentary shuttle service is available. Reservations are required at least 3 days prior to your stay; please inform us of your preferred time and location. Please note that the shuttle may be shared with other guests.
Parking is free.
We have plenty of parking spaces, so reservations are not required.
We also have EV charging stations. Please contact us in advance if you would like to use them.
Of the 12 rooms, 11 feature an open-air bath on the terrace (sized for one person).
If you are staying for consecutive nights, we will change the menu as much as possible.
We can arrange a cake for an additional fee.
The refrigerator contains alcohol and soft drinks.
The open-air bath in your room is a hot spring.
Please make lunch reservations by 5 PM the day before.
For restaurant reservations, please contact us by phone at least 3 days in advance.
To make a lodging reservation, please contact us by phone or email.
We accept cash and credit cards for payment.
To check availability, please contact us by phone at 0920-43-0770 (10:00-18:00).
There is no laundry service or coin laundry.
Please use the terrace on the 1st basement floor for smoking.
To confirm your reservation, please contact us by phone or email.
We will arrange a taxi for you.
We provide samue (loungewear) as hotel wear.
To cancel, please contact us by phone or email. Cancellation fees may apply depending on the date.
Dinner starts between 6:00 PM and 7:30 PM. (Choose in 30-minute increments.)
The smoking area is on the first basement floor terrace.
Breakfast is available from 7:00 AM to 9:00 AM, in 30-minute increments.
We do not have a children’s menu. Rice and soup are free of charge.
We sell souvenirs. We do not sell sweets or drinks.
Yes, small babies are welcome.
Breakfast is ¥4,400 per person (tax included).
For surprise consultations, please contact us by phone or email.
Private baths are available for a fee.
Reservations are required.
45 min / ¥5,500
Please contact us by email or phone.
For lunch, we offer pasta, omelet rice, curry, udon noodles, hamburger steak, and more.
Click here to register:
https://membership.by-onko-chishin.com/auth/signup/
The bathing hours are as follows:
6:00–11:00
15:00–24:00
We provide samue as indoor wear.
Complimentary shuttle service is available. Reservations are required at least 3 days prior to your stay; please inform us of your preferred time and location. Please note that the shuttle may be shared with other guests.
Yes, children can sleep with parents.
Breakfast is a traditional Japanese set meal. It is not a buffet.
To get to Iki Island, you can take a boat from Hakata Port in Fukuoka Prefecture or fly from Nagasaki Airport in Nagasaki Prefecture.
The journey takes about 1 hour by jetfoil (high-speed boat) or about 2 hours and 30 minutes by ferry.
The flight takes about 30 minutes.
It is about a 15 to 20 minute drive from the airport or port.
We offer a free shuttle service from each port and airport to our hotel. As this is a fully booked service, please let us know the time and location at least 3 days before your stay. Please note that you may be sharing the ride with other guests.
■ Click here for access details from Tokyo and Osaka: https://www.kairi-iki.com/access/
*There are no trains on the island.
Lunch is served from 11:30 to 13:30 (last order 12:50). Please make a reservation by 17:00 the day before.
Please see our website for the restaurant menu.
Kaiseki courses start from ¥23,100. Please contact us by phone for details.
We recommend activities such as Dolphin Park and Wanpaku Iki.
Dinner must be added by 5:00 PM two days prior.
Please check our website for details about the membership program.
https://by-onko-chishin.com/destination-club
Reservations are accepted from 8 months in advance.
Restaurant access for non-guests depends on availability. Please contact us by phone.
Sample dinner menus are available on our website.
Kaiseki courses start from ¥23,100. Please contact us by phone for further details.
Toothbrush, shower cap, razor, shaving gel, cotton pads, cotton swabs, sewing kit, black hair tie, body towel
Rates are variable. Please refer to our website.
Complimentary shuttle service is available. Reservations are required at least 3 days prior to your stay; please inform us of your preferred time and location. Please note that the shuttle may be shared with other guests.
The rate for children, including dinner and breakfast, is ¥27,500 (tax included).
Features an indoor bath and an open-air bath.
Check-in: 3:00 PM
Check-out: 11:00 AM
Yes, we can. Please call us if you would like to book one.
Day-use bathing is ¥1,000 (tax included). Availability varies, so please call us on the day to confirm.
